Privacy Policy

LAST UPDATED — AUGUST 11, 2026 · ZELIO GLOBAL TECHNOLOGY COMPANY LIMITED

This Privacy Policy explains how ZELIO GLOBAL TECHNOLOGY COMPANY LIMITED ("Zelio Global", "we", "us", or "our") collects, uses, shares, and protects personal information when you use our mobile applications, websites, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. What Personal Information Does Zelio Global Collect?

The personal information we may collect about you through the Services falls into the following general categories:

1.1 Information That You Provide Voluntarily

Certain parts of our Services may ask you to provide personal information voluntarily. For example, we may ask for certain information in order to register an account with us, to begin using our apps, to subscribe to marketing communications from us, and/or to submit enquiries to us, such as:

Your name, email address, or other contact details
Any information you submit to our customer service team via email or in-app support
User-generated content such as reviews or feedback

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be explained to you when we ask you to provide your personal information.

1.2 Information We Collect Automatically

When you use our Services, we may also collect certain information automatically from you and/or your device which may be considered personal information under applicable data protection laws, such as:

Data and analytics about your use of our Services (e.g., in-app usage patterns, session length, preferred settings, feature usage)
Your IP address and device identifiers such as your Advertising ID, Device ID numbers
Your device type and the operating system that you use
General geographic location (e.g., country or city) based on your IP address
Crash logs and performance data to help us improve our apps

"Advertising ID" means the Apple Identifier for Advertisers ("IDFA") on Apple devices and Google Advertising Identity ("GAID") on Android devices. These are unique identifiers for mobile devices that advertisers use for interest-based advertising. On Apple, you can opt out by choosing "limit ad tracking" in privacy settings. On Android, you can opt out by choosing "Opt out of interest-based ads."

"Device identifier/information" means device type, device model, device manufacturer, device operating system and language, or other technical data like screen size or processor — used to check device compatibility with our applications.

1.3 Information We Obtain From Third-Party Sources

(a) Information from app distribution platforms. When you download our apps from Google Play Store or Apple App Store, we may receive basic analytics data provided by these platforms.

(b) Third-party service providers. We may receive personal information about you from third-party sources, for example, when you install our app or click on an advertisement for our app.

(c) Advertising partners. From time to time, we may receive personal information about you from advertising partners. For example, if you clicked on an advertisement directing you to one of our Services, we will be provided with information about which ad network and advertising campaign the install originated from.

1.4 No Special Categories of Information

We do not request or intend to collect any "special categories of information" such as information on health, race, religion, political opinions, philosophical beliefs, sexual preferences or orientation.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

2.1 To Provide and Operate Our Services

To create user accounts/profiles to enable you to use our apps
To provide you with the correct versions of our apps (e.g., language localization)
To enable in-app features and functionality
To send you service-related communications including technical notices, updates, security alerts, and support messages

2.2 To Improve Our Services and Keep Them Secure

To respond to your customer support requests
To receive error messages and crash reports to fix bugs and improve performance
To detect and prevent illegal activities or misuse of our Services
To track app installs for measuring the effectiveness of marketing campaigns
To conduct optional user feedback surveys
To understand your preferences and usage patterns to enhance your experience

2.3 To Personalize Our Services

To remember your preferences and settings
To communicate with you about promotions, rewards, upcoming events, and news about our products and services

2.4 For Promotional Activities

To provide you with in-app offers and rewards based on your usage behavior
To serve you with relevant targeted advertisements (necessary to fund our free Services)
To send you marketing communications if you have subscribed to them

3. Advertising

We use advertising to fund our Services and to make our apps available for free. We show third-party advertising in our apps and also advertise our Services via third parties.

To enable us to show in-app ads, we may send your advertising ID and IP address to advertisers (or ad networks) to enable them to find appropriate ads to serve to you. You can control and limit our use of your advertising ID in your device settings. Zelio Global does not control which specific ads are shown in our apps (this is controlled by ad networks), but we do prohibit certain types of inappropriate ads.

You can opt out of interest-based advertising on mobile applications by changing the privacy settings of your device and selecting "limit ad tracking" (Apple iOS) or "opt out of interest-based ads" (Android).

4. Cookies and Similar Tracking Technology

Our website and Services may use "cookies" and other technologies such as pixel tags, local shared objects, and web beacons. Cookies are small files stored on your device that help us improve your experience. You can disable cookies in your device or browser settings; however, disabling cookies may affect your ability to use certain features of the Services.

5. Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above depends on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where:

(i) We need the personal information to perform a contract with you
(ii) The processing is in our legitimate interests and not overridden by your rights
(iii) We have your consent to do so
(iv) We have a legal obligation to process your data

6. Who Does Zelio Global Share Personal Information With?

We may share your personal information with the following types of recipients:

(a) Third-party service providers and partners who provide data processing services to us or help enhance the security of our Services
(b) Competent law enforcement bodies, regulatory authorities, or government agencies where disclosure is required by applicable law
(c) A potential or actual buyer in connection with any proposed purchase, merger, or acquisition of any part of our business
(d) Any other person with your consent for such disclosure

7. How Does Zelio Global Keep Personal Information Secure?

We use appropriate technical and organizational measures designed to protect the personal information that we collect and process. The measures we adopt are designed to provide a level of security appropriate for the degree of risk involved with processing your personal information, including encrypting your personal information in transit and at rest.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place so that your personal information will remain protected in accordance with this Privacy Policy.

9. Data Retention

We retain personal information for as long as we have an ongoing legitimate business need to do so — for example, to provide you with a Service you have requested, or to comply with applicable legal, tax, or accounting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or de-identify it.

10. Your Data Protection Rights

You have the following data protection rights:

(a) To access, correct, update, or request deletion of your personal information
(b) To object to the processing of your personal information or request restriction of processing
(c) To opt out of marketing communications we send you at any time
(d) To withdraw your consent at any time if we are processing your data with your consent
(e) To file a complaint with a data protection authority about our collection and use of your personal information

We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

11. Age Limit

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently gathered personal information from a child under 13 years of age, we will take reasonable measures to promptly delete such personal information from our records.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you in accordance with the significance of the changes we make.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ZELIO GLOBAL TECHNOLOGY COMPANY LIMITED
Email: contact@zelio.vn
Registered email: zelioglobal@gmail.com
Website: zelio.vn